Itel's Privacy Policy — Your Information, Our Responsibility

Itel believes that every user's personal information is their own asset, and ensuring its protection is our fundamental responsibility. This privacy policy applies to all users in Bangladesh who use our website or mobile platform. When you register with itel or use our services, you are considered to have accepted the terms of this policy. We always transparently disclose what information of yours is being used and for what purpose. If this policy changes, we will notify you via an announcement on the platform.

When registering on the itel platform, we collect your name, email address, mobile number, and date of birth. National ID card or passport information may also be requested for identity verification purposes. Payment method information, such as a mobile banking number, is collected for financial transactions. When you use the platform, your device type, browser information, IP address, and usage patterns are automatically recorded. This information is used to improve our service quality and ensure security.

• Name, Email & Mobile Number
• Date of Birth & Identity Verification Documents
• Payment & Transaction Information
• Device, Browser & IP Information
• Platform Usage History & Preferences

Collected information is primarily used to manage your account, verify your identity, and ensure secure transactions. We analyze your usage patterns to further improve and personalize the platform experience. You may be sent emails or SMS to inform you about relevant offers or important updates. Information is analyzed to prevent fraud and maintain platform security. Necessary information may also be used to fulfill legal obligations and meet the requirements of regulatory bodies.

Itel never sells your personal information or transfers it to third parties for advertising purposes. However, limited information may be shared with trusted mobile banking partners for payment processing. Information may be provided in response to legal orders or legitimate requests from government authorities. Our technology service providers operate under strict confidentiality agreements and cannot use your information for their own purposes. Before sharing information with any third party, we ensure that the party complies with appropriate security standards.

Itel uses industry-standard SSL encryption technology to protect your information, keeping data completely secure during transmission. Our servers undergo regular security audits and advanced firewalls are used to prevent unauthorized access. Strong hashing methods are used for password storage, so no one can view your password directly. When suspicious activity is detected, an automated alert system is activated and the account may be temporarily suspended if necessary. Our security team monitors the platform 24/7 and is capable of swiftly addressing any threats.

The itel platform uses cookies to enhance your browsing experience, helping to remember your login status and preferences. Session cookies are automatically deleted when the browser is closed, while persistent cookies are stored for a specified period. We use analytical cookies to help understand which parts of the platform are used most. You can disable cookies from your browser settings if you wish, though this may limit some services. We do not use any third-party advertising tracking cookies.

Every itel user has the right to retain full control over their own information. You can view, correct, or update your account information at any time. You may contact us to request deletion of your information; however, some information may need to be retained for a specified period due to legal obligations. You have the option to unsubscribe from promotional emails or SMS at any time. For any complaints or requests regarding your information, contact us at [email protected] and we will endeavor to respond within 7 business days.

Itel retains necessary information for as long as your account remains active. Even after an account is closed, certain information may be kept for up to five years due to legal and regulatory requirements. Financial transaction records are retained for the period required under applicable laws in Bangladesh. After the designated period, information is securely deleted or anonymized. We never retain information longer than necessary.

Itel reserves the right to update this privacy policy as needed, and users will be notified before any significant changes. The updated policy will take effect from the date of publication, and continued use of the platform will be considered acceptance of the new policy. For any privacy-related questions or concerns, contact us directly — we are always ready to assist. Our email address: [email protected]. Your trust and confidence are itel's greatest asset.